A WORD FROM OUR CUSTOMERS
Hear what some of our satisfied customers have to say about us!
What do our customers say about us?
We take great pride in our products, customer support, and our continuous dedication to after-sales service. Here’s what some of our valued clients have to say about their experiences with My Fridge Online:
We have worked closely with Ikhaya for more than five years. Ikhaya must be commended for their ongoing support and willingness to assist. Some of our furnaces go up to 750°C but they dynamically adjust their solution offering to accommodate our requests. Having a system that complies with SANAS requirements makes me confident when undergoing an assessment or when customers request evidence of readings. We have 100+ sensors that are installed into our refrigerators, freezers, incubators, cold rooms etc. The system is easy to use and self-explanatory; it allows me to access data via my mobile, which is very useful, and the detailed daily and monthly reports allow me to keep a bird’s eye view on process quality. When temperatures are out of spec, I am immediately notified via SMS and I can attend to the equipment. I’m very happy we chose Ikhaya and we look forward to working with them in the far foreseeable future.
– Control Veterinary Technologist and Quality manager for the Department of Agriculture and Rural Development of KwaZulu-Natal
I’ve been working with Ikhaya for three years. Their real-time temperature monitoring system conforms with our requirements of monitoring our walk-in fridges and freezers. We currently have 10 devices installed into our facilities across Africa, and we are looking to extend this service to all appropriate sites in the future. Dealing with Ikhaya is a pleasure and they meet all our pre-requisites for service delivery. Praba and his team are very knowledgeable and gladly assist whenever there is a question or query.
– Jonathan Lee, Finance & Technology Manager for International Facilities Services South Africa
I have been working with Ikhaya for 3-4 years. We currently have approximately 100 sensors installed into our facilities across South Africa. The real-time monitoring system, supplied by Ikhaya, conforms to our requirements of monitoring our ambient temperature and humidity in the warehouses. The installed system has been validated and SANAS calibrated on an annual basis which forms part of our international quality policy. The staff are very knowledgeable in their field and gladly assist whenever there is a question or query. This makes dealing with Ikhaya a pleasure as they meet all expectations for service delivery.
– Pieter Truter, National Facilities Manager for Johnson & Johnson Medical Devices Companies
We have been working with Ikhaya for more than five years. One thing that stands out is their support and willingness to assist. We have 15 units that are installed into our cold rooms and vehicles, which provide us with end-to-end monitoring of our cold chain. As the owner of my business, implementing Ikhaya’s solution allows me to sleep well at night: I know I’ll receive an SMS alert if my product is at risk of compromised quality. Being in the food industry, audits are frequent. Having all the temperature records at my fingertips makes this process that much easier.
– Veeraj Esram, Director for Fresh & Ready
I have been working with Ikhaya for the past three years. Their real-time temperature monitoring system conforms to all of our regulatory requirements for our fridges, freezers, ultra-low freezers, cryogenic tanks, incubators, cold rooms, ambient temperature and humidity monitoring. We have around 200 sensors installed into our laboratories. The probes of the system are calibrated by an accredited calibration laboratory annually, forming part of our quality policy and procedures. We’re satisfied with Ikhaya’s work and performance; they respond to queries within 24 hours, meeting our pre-requisites for service delivery. Anthony and Praba are very knowledgeable and assist us with every question or query.
– Delille Wessels, Quality Assurance Manager for ARC-Onderstepoort Veterinary Institute
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